Effective Date: April 1, 2025
Welcome to Nexook. These Terms and Conditions ("Terms") govern your access to and use of the Nexook platform, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you are under the age of 18, you may not use this platform.
Nexook reserves the right to modify these Terms at any time. We will notify users of significant changes via email and/or in-app notifications. Continued use of the Services after such modifications constitutes acceptance of the updated Terms.
Nexook is a platform connecting Experts with Clients, offering tools to manage practice workflows, schedule sessions, and handle payments. The Services include but are not limited to session scheduling, payment processing, notification services, and practice management tools.
Nexook is a technology platform that facilitates connections between Experts and Clients. Nexook is not a provider of expert services. Nexook is not a party to any agreement between Experts and Clients, nor does Nexook provide the professional services offered by Experts.
Nexook verifies Experts only through email authentication. Nexook does not verify the professional qualifications, credentials, or identity of Experts beyond this basic authentication. Clients should exercise their own judgment when selecting Experts.
To access and use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Users must be 18 years of age or older to create an account. By creating an account, you represent and warrant that you are at least 18 years old.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Nexook immediately of any unauthorized use of your account.
Nexook reserves the right to suspend or terminate your account at its sole discretion, without notice, for conduct that Nexook believes violates these Terms or is harmful to other users, Nexook, or third parties, or for any other reason. Specifically, Nexook may terminate accounts for:
Nexook charges a transaction fee of 5% on all payments made to Experts through the platform for users with a Premium plan, and a 10% fee for subscribers of the Basic plan. Fee structures may vary based on subscription tier and are subject to change with notice.
All payments are processed through Stripe, a third-party payment processor. By using the Services, you agree to Stripe's terms of service and privacy policy. Nexook is not responsible for any issues arising from Stripe's services.
Experts are responsible for determining and paying applicable taxes on their earnings. Nexook will use Stripe's tax calculation services but does not guarantee the accuracy of tax calculations. Users should consult with a tax professional regarding their tax obligations.
All cancellations and rescheduling requests are subject to Nexook's Cancellation and Rescheduling Policy, which is incorporated by reference into these Terms.
Nexook offers a 100% refund to Clients who are not satisfied with the services provided by an Expert, subject to:
All approved refunds will be processed within 3 business days and will be issued to the original payment method used for booking.
The Nexook name, logo, website, and all content, features, and functionality thereof are owned by Nexook and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Users retain ownership of content they create and share through the Services. By using the Services, you grant Nexook a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Services.
Content delivered during sessions is owned by the Expert providing the session. Experts are solely responsible for ensuring that their session content does not infringe on any third-party intellectual property rights.
Recording of sessions is prohibited unless explicit consent is obtained from all participants. Users who record sessions without proper consent are solely responsible for any legal consequences that may arise.
Our Privacy Policy, which is incorporated by reference into these Terms, explains how we collect, use, and share information about you when you use our Services.
Nexook collects personal data including names, contact information, payment details, IP addresses, and user-provided content. This data is processed based on the following legal bases and used for:
Data may be transferred to the United States. Nexook uses Standard Contractual Clauses approved by the European Commission to ensure adequate protection for data transferred outside the EEA.
Nexook uses cookies and similar tracking technologies on its website and application. By using the Services, you consent to such use as described in our Cookie Policy.
Nexook will retain user data for as long as necessary to provide the Services and as required by applicable laws in our target markets. Specifically:
Nexook may share user data with third-party service providers such as AWS and CleverTap to facilitate the provision of Services. These providers are bound by confidentiality obligations and are prohibited from using the data for any other purpose.
As a user of Nexook's services, you have the following rights:
To exercise these rights, submit a written request to support@nexook.com. Nexook will respond within 30 days.
Users can opt in or out of sales, marketing, product, and customer relation communications at any time through their account settings, by clicking the "unsubscribe" link in emails, or by contacting support@nexook.com.
Users cannot opt out of transactional emails related to their account, transactions, and booked sessions (including free sessions).
Users can opt in or out of sales, marketing, product, and customer relation communications at any time through their account settings or by contacting support@nexook.com.
Nexook does not guarantee uninterrupted access to the Services and is not responsible for any downtime or availability issues.
Nexook is not responsible for the quality, safety, legality, or any other aspect of the services provided by Experts. Nexook does not endorse any Expert or the content of any session. Clients are advised to perform their own due diligence when selecting Experts.
To the maximum extent permitted by law, Nexook shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or noninfringement.
You agree to defend, indemnify, and hold harmless Nexook and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of another.
These Terms shall be governed by and construed in accordance with the laws of Ireland for EU users and the laws of Delaware for US users, without regard to its conflict of laws provisions.
Any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, interpretation, breach, or termination, shall be finally resolved by arbitration as follows:
You agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis, and you will not seek to have any dispute heard as a class action, collective action, or representative action.
Nexook shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, civil unrest, government action, labor disputes, or internet service interruptions. Force majeure circumstances will be addressed by Nexook via at least one public channel.
These Terms, together with the Privacy Policy and Cancellation and Rescheduling Policy, constitute the entire agreement between you and Nexook regarding the Services.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Nexook's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
You may not assign or transfer these Terms, by operation of law or otherwise, without Nexook's prior written consent. Nexook may assign or transfer these Terms, at its sole discretion, without restriction.
If you have any questions about these Terms, please contact us at:
By using the Nexook Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: April 1, 2025
