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Privacy Policy

1. Introduction

Nexook Limited (registration number 776602, Ireland) and its US entity Nexook Inc. EIN: 35-2887420 (collectively "Nexook," "we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you are under the age of 18, you are not permitted to use our Services or provide personal information to us.

2. Information We Collect

  • Identity Information: First name, last name, email address, phone number
  • Account Information: Username, password, account preferences
  • Contact Information: Billing address, shipping address, country
  • Financial Information: Payment method details, transaction history, billing details
  • Technical Information: IP address, device information, browser type, operating system
  • Usage Information: Pages visited, features used, time spent on platform
  • Professional Information: Field of expertise, qualifications, services offered (for Experts)
  • Social Media Information: LinkedIn, Instagram, TikTok, YouTube accounts (if provided)
  • Communication Information: Messages, emails, and other communications with Nexook
  • Google Account Information: When you log in using Google services

3. How We Use Your Information

We use your personal information for the following purposes and legal bases:

  • Providing the Services (Contractual necessity): Account creation, session booking and management, payment processing
  • Processing transactions (Contractual necessity): Facilitating payments between Clients and Experts
  • Communicating with users (Contractual necessity): Session confirmations, account notifications, support responses
  • Marketing and improving the Services (Consent): Newsletters, product updates, feature announcements
  • Fraud prevention (Legitimate interest): Identity verification, suspicious activity monitoring
  • Legal compliance (Legal obligation): Tax reporting, responding to legal requests

4. Data Retention

  • Account information: For as long as your account is active plus 2 years after inactivity
  • Payment and transaction data: 7 years (for tax compliance)
  • Marketing data: Until you withdraw consent
  • Communication records: 3 years from last interaction
  • Technical and usage data: 13 months (for analytics and service improvement)

5. Cookies and Tracking Technologies

Nexook uses cookies and similar tracking technologies on our website and application. These help us analyze user behavior, remember preferences, and improve the experience. For full details, refer to our Cookie Policy. By using our Services, you consent to the use of cookies as described there.

6. Data Sharing and Third-Party Processors

We do not sell, rent, or lease your personal information. Your data may be shared with: - Service Providers (e.g., AWS, CleverTap, Stripe, Google) - Experts/Clients (limited info to facilitate sessions) - Legal authorities (when required) All third parties are contractually obligated to protect your information.

7. International Data Transfers

Your data may be processed outside the EEA, including in the U.S. These transfers are protected by Standard Contractual Clauses approved by the European Commission. Contact us to request a copy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

9. Your Data Rights

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion under certain conditions.
  • Right to Restriction of Processing: Request limited use of your data.
  • Right to Data Portability: Receive data in a structured, machine-readable format.
  • Right to Object: Object to processing, especially for marketing.
  • To exercise any rights, email us at support@nexook.com.

10. Communication Preferences

  • Transactional Communications: You cannot opt out of account/session-related emails.
  • Marketing Communications: You can opt in/out via your account, unsubscribe links, or by emailing support@nexook.com.

11. Session Recording Prohibition

Recording of sessions is prohibited unless all participants give explicit consent. Violators assume all legal responsibility.

12. Children’s Privacy

Our Services are not for users under 18. We do not knowingly collect data from minors. If discovered, the data will be deleted.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Updates will appear on this page with a new "Effective Date." Significant changes will be communicated directly.

14. Data Protection Officer

Alan Wagner is Nexook’s Data Protection Officer. You may contact him at legal@nexook.com.

15. Contact Us

Email: support@nexook.com Address: The Chq Building, Custom House Quay, North Wall, Dublin