Effective Date: April 1, 2025
Nexook Limited (registration number 776602, Ireland) and its US entity Nexook Inc. EIN: 35-2887420 (collectively "Nexook," "we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you are under the age of 18, you are not permitted to use our Services or provide personal information to us.
When you use our Services, we may collect the following categories of personal information:
We collect information through:
We use your personal information for the following purposes and legal bases:
| Purpose | Legal Basis | Examples |
|---|---|---|
| Providing the Services | Contractual necessity | Account creation, session booking and management, payment processing |
| Processing transactions | Contractual necessity | Facilitating payments between Clients and Experts |
| Communicating with users | Contractual necessity | Session confirmations, account notifications, support responses |
| Marketing and improving the Services | Consent (opt-in required) | Newsletters, product updates, feature announcements |
| Fraud prevention | Legitimate interest | Identity verification, suspicious activity monitoring |
| Legal compliance | Legal obligation | Tax reporting, responding to legal requests |
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable laws. Specifically:
You can request deletion of your data at any time by contacting us at support@nexook.com.
Nexook uses cookies and similar tracking technologies on our website and application. These technologies help us analyze user behavior, remember your preferences, and improve your experience.
For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.
By using our Services, you consent to our use of cookies as described in our Cookie Policy.
We do not sell, rent, or lease your personal information to third parties. Your information may be shared with the following categories of recipients:
All third-party processors are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where some of our service providers are located.
These transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission. You can request a copy of these safeguards by contacting us at support@nexook.com.
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
As a user of Nexook's services, you have the following rights regarding your personal data:
To exercise any of these rights, please submit a written request to support@nexook.com. We will respond to your request within 30 days and will provide information on the actions taken.
You cannot opt out of transactional emails related to your account, transactions, and booked sessions (including free sessions), as these are necessary for providing our Services.
You can opt in or out of sales, marketing, product, and customer relation communications at any time through your account settings, by clicking the "unsubscribe" link in emails, or by contacting support@nexook.com.
Recording of sessions between Experts and Clients is prohibited unless explicit consent is obtained from all participants. Users who record sessions without proper consent are solely responsible for any legal consequences that may arise.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on this page with a revised "Effective Date." Significant changes will be communicated to users via email or platform notification.
'Alan Wagner' stands as Nexook's Data Protection Officer
For questions or concerns about our data practices, you can contact our Data Protection Officer at legal@nexook.com.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
By using the Nexook Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Last Updated: April 1, 2025
